Manage your business relationships, not your hardware and software vendors. Get better, faster support through a single point of contact.
Ever deal with a computer issue for days because you don’t want to make the commitment to spend hours on the phone with the manufacturer’s support? We understand completely. Third-party technical support can run you around in circles before getting anywhere when you really need things to be back up and running so your staff can operate normally.
One Support Number
Get support for all of your IT solutions and get technical issues resolved faster and more accurately
Austin Technology Group’s technicians work with a whole slew of hardware and software vendors every single day. A big part of our daily lives involve building relationships with vendors. We also know our clients’ IT infrastructure, goals, and IT differentials much better than any third-party vendor ever could. It’s only natural for us to extend these services to our partners.
When Austin Technology Group manages your vendor relationships for you, that means you get a single point of contact for all of your troubleshooting and support needs. In many cases, our technicians could provide the solution faster and more cost effectively than working with support, and when we do need to reach out to the vendor, we’re able to articulate the issues faster.
Get a dedicated account manager who knows your IT inside and out.
With Austin Technology Group, you don’t just get enterprise-level IT services, but full-fledged consultative operations to assist you with complex IT decisions when it is time to expand, upgrade, or integrate new technologies to improve your business. Your Virtual CIO is able to pull up configurations for all of your hardware and software, warranty information, install dates, account credentials, and much more.
Your Virtual CIO fulfills a comprehensive list of duties and roles in the management of your IT such as:
- Dedicated account management
- Alignment of IT with core business objectives
- Monthly/Quarterly meetings
- Budget creation, management, and review
- Procurement assistance
- Complete lifecycle management
- Platform and software recommendations and configuration support
- Warranty and vendor agreement tracking management
- And much more