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Austin Technology Group has been serving the Austin area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Foil the Plans of Cybercriminals

How to Foil the Plans of Cybercriminals

We all understand that there are things we need to lock up in order to protect them. Houses, cars, businesses, all are protected with locks to keep those who shouldn’t be in them, out. Shouldn’t your network receive the same consideration?

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Tip of the Week: Tackle Any Problem in 7 Simple Steps

Tip of the Week: Tackle Any Problem in 7 Simple Steps

Problem solving is a major aspect of managing a company, as well as managing pretty much all other aspects of life. The key to successful problem solving is having a plan and taking it one step at a time. For this week’s tip, we’ll look at a popular problem solving plan developed by the UK’s Behavioral Insights Team. It’s a plan so simple that anyone can do it!

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UTM, BDR, RMM: How Can These Tech Acronyms Help Your Business?

UTM, BDR, RMM: How Can These Tech Acronyms Help Your Business?

The IT industry is filled with acronyms. We use plenty of them because it’s more efficient. However, if you’re looking for technical assistance, it would be beneficial to know exactly what we are talking about and why it’s so important. Here are three common phrases that you’ll hear in the world of IT, and what each of them means for the small business owner.

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10 Cybersecurity Threats Every Business Owner Must Protect Themselves From

10 Cybersecurity Threats Every Business Owner Must Protect Themselves From

It’s an unfortunate fact that cyber security threats are everywhere, and it doesn’t help that there are multiple kinds of threats to contend with out there. Here’s a quick runthrough of the different malwares and threats you may encounter, and the sort of damage they can cause.

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Tip of the Week: Every Employee Should Know How to Spot an Email Phishing Scam

Tip of the Week: Every Employee Should Know How to Spot an Email Phishing Scam

We’ve all heard of phishing scams: an email appears in our inbox, apparently from a Nigerian prince who needs a cash advance  to free up their own finances, and is willing to reward you with riches galore. However, this is just one (famous) example of a phishing scam. In order to protect your business, you need to be ready for all phishing scams, whatever they look like.

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How Managed IT Makes Sure Your Technology is Working for You

How Managed IT Makes Sure Your Technology is Working for You

There’s no question, technology has been a great benefit for some businesses, especially when it works right. However, if something goes wrong, the opposite can happen, halting or hindering productivity until the issue is resolved. In cases like these, businesses need a resource that can get them back up and running, ASAP. A managed service provider is designed to be that resource.

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Cut Your Company’s Phone Cord With this Simple Solution

Cut Your Company’s Phone Cord With this Simple Solution

As useful as phone systems can be, they can be a real pain for a business to deal with. Between running the wiring for each office phone line (and dealing with the distraction that introduces into the workplace) and shouldering the significant bill from the phone company, it’s little wonder that many offices are abandoning traditional telephony in favor of a VoIP-based approach.

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Tip of the Week: Follow this Plan for When a Device With Company Data Gets Lost or Stolen

Tip of the Week: Follow this Plan for When a Device With Company Data Gets Lost or Stolen

What’s your plan if an employee loses a mobile device with company data on it? You’ll likely start by asking a lot of questions. When did they last use it? What locations did they visit? Of course, they don’t know--it could have been misplaced at the airport, forgotten in the cab, or left in the booth at a diner. Once you’ve determined that the phone is truly gone, what do you do next?

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It’s Time to Get Acquainted With the Internet of Things

It’s Time to Get Acquainted With the Internet of Things

The technology of the future is here, and for many business owners the time to adjust is right now, before they are forced to deal with situations that arise that could put a significant damper on their outfit’s profitability. The Internet of Things (IoT), as it’s now known, is the deployment of products that have Internet connectivity, and thus, can be controlled remotely. The “smart” device trend began a few years back and now consumers can expect to see an ever-growing number of products with this capability made available by companies. The problem is, these companies often have ulterior motives.

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World Backup Day Reminds Us All that, Yes, it Can Happen to You

World Backup Day Reminds Us All that, Yes, it Can Happen to You

There are a lot of things a business should have, that they hopefully won’t need. A few examples might include a fire extinguisher, a plunger, or a Backup and Disaster Recovery solution. Each of them are exceptionally important in their own way. Since today is World Backup Day, we’ll stick to discussing BDR.

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Tip of the Week: Online Tool Explains Complex Tech Terms Without Being Techy

Tip of the Week: Online Tool Explains Complex Tech Terms Without Being Techy

Without a background in technology, understanding technical jargon can be a daunting task. To help you out, The Washington Post and Alphabet have put together a free online tool called Sideways Dictionary. With Sideways, technical terms are explained using non-technical analogies.

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Alert: Vast Marketing Database Leaked. 33.7 Million Records Made Public

Alert: Vast Marketing Database Leaked. 33.7 Million Records Made Public

A sizable cache of personal information has been made public, with 33.7 million records being exposed. While not technically dangerous in its own right, this data could potentially be used to enable those with less-than-noble intentions.

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Get a Handle on the Cloud and Improve Your Business

Get a Handle on the Cloud and Improve Your Business

The cloud is a dynamic tool that benefits businesses in a variety of ways. Although, it’s important to keep in mind that, as is the nature of any tool, users must know how to leverage its use in order to reap the promised benefits. Without such specialized knowledge, an organization adopting the cloud will essentially have a powerful tool in their possession that does little for them.       

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Tip of the Week: Looking to Switch to Managed IT? Start By Taking These 3 Steps

Tip of the Week: Looking to Switch to Managed IT? Start By Taking These 3 Steps

If you’ve recently signed up for IT services from a third-party, there are a couple of things you need to know before getting started. Likewise, there are a couple of things that your service provider needs to know before they can get started. Here’s a short checklist that will help you make a smooth transition to a new IT service provider.

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What is the Layout of Your Office Space Communicating About Your Company’s Values?

What is the Layout of Your Office Space Communicating About Your Company’s Values?

How much thought have you put into the layout of your office space? The fact of the matter is that every piece of furniture, equipment, and even the floor plan, all communicate the values of your business, and can also hinder or improve your company’s goals and productivity levels. It’s as if your office has its own ecology.

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An Employee Fixing Their Own Technology May Do More Harm Than Good

An Employee Fixing Their Own Technology May Do More Harm Than Good

Have you ever gone to a restaurant with a wonderful little dessert buffet, where there is a convenient soft-serve ice cream machine that lets you eat as much as you want? The convenience of this “self-serve” model is one which has permeated many industries. Just take a look at self-checkout at major retailers--people want to do things themselves. Unfortunately, this doesn’t translate very well into business technology management.

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Tip of the Week: How to Handle a Paper Jam Without Freaking Out

Tip of the Week: How to Handle a Paper Jam Without Freaking Out

What makes a paper jam so aggravating? Perhaps it’s because they typically happen at the worst possible time, like when you're printing handouts minutes before the start of your presentation. Or maybe it’s because they happen so frequently with older printers and copy machines. Either way, it’s beneficial for every office worker to know how to troubleshoot a paper jam.

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Worker Productivity Suffers When Politics Take Center Stage

Worker Productivity Suffers When Politics Take Center Stage

As almost everyone has found out, political tension in much of the Western world has led to some pretty remarkable situations to unfold over the past year. From the controversial Brexit vote, to the election of Donald Trump as the United States’ 45th President, many people have been sucked into political turmoil inside their workplaces; and, it’s costing employers billions.

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Researchers Find 23 IoT Device Manufacturers' Lack of Security Disturbing

Researchers Find 23 IoT Device Manufacturers' Lack of Security Disturbing

At the recent DEF CON security conference in Las Vegas, hackers taking part in the IoT Village tested the security of a variety of Internet-of-Things devices that are widely available to consumers. They found dozens of vulnerabilities, reinforcing the idea that IoT-device manufacturers need to do a better job securing their products.

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Tip of the Week: How to Get Rid of These Windows 10 Apps that are Bad for Business

Tip of the Week: How to Get Rid of These Windows 10 Apps that are Bad for Business

Windows 10 sure does come with plenty of helpful, pre-installed apps. However, the OS also comes with its share of useless apps that most working professionals have no need for, and will likely never open. What are these useless Windows 10 apps and how can you get rid of them?

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